FAQ

To rent a car in Dubai, you will need a valid driving license, passport, and Emirates ID or visa, depending on your residency status.

UAE residents: Valid Emirates ID and UAE driving license.

Tourists and visitors: Valid passport, UAE visa, and driving license. An International Driving Permit (IDP) may also be required, depending on your country of residence.

All our vehicles are registered with the IMC app. You can download the app and request free roadside assistance. You can also call the 24/7 roadside assistance helpline at 800 6565.

• The renter or driver must remain at the scene of the accident until the police arrive and obtain the official accident report.

• The renter must inform the company immediately about the accident and any damage to the vehicle.

• The renter must obtain written approval from the company before arranging any repairs at an authorized garage.
• The renter is responsible for handing over the vehicle to the designated repair facility.

You have no liability in the event of a non-fault accident. Simply hand over the vehicle to the designated repair facility, and we will provide you with a replacement vehicle from the same category until your rented vehicle is repaired.

In the event of an at-fault accident, the accident will be subject to the terms and conditions of our insurance policy. The renter will be responsible for paying the applicable insurance excess, charges, and any compensation related to the vehicle, as determined by the insurance company.

The renter will also be responsible for all rental charges until the vehicle is released from the repair facility.

You should obtain an official police report for the accident. You will be required to pay an insurance claim excess, starting from AED 350 to AED 1,400, depending on the vehicle category.

We do not provide rental services to drivers under 21 years of age due to the higher risk associated with younger drivers. If a vehicle is rented or driven by a driver under 21, the renter may be required to pay 10% of the total accident damage value for both sides of the claim.

We accept the following payment methods:

• Cash
• Bank transfer
• Payment link
• Card payment

Every vehicle leaves our office with a full tank of fuel. Some fuel may be used during delivery, and the fuel level at the time of handover will be recorded.

The vehicle must be returned with the same fuel level. If the vehicle is returned with less fuel, the applicable fuel charges will be charged based on the vehicle’s fuel capacity.

You can pay your fines directly to the relevant authority or pay them to GCR Globe.

If you receive a fine that includes vehicle impoundment, black points, or other administrative requirements, GCR Globe will charge an AED 500 processing fee for handling the required procedures with the relevant authorities.

Yes, we offer vehicle delivery and pick-up services. Additional charges may apply for locations outside Dubai.

If you return the vehicle before the agreed rental period ends, the rental charges will be recalculated based on the applicable rate for the actual rental period, according to the terms and conditions of your rental contract.

Any extension of the rental period must be confirmed by GCR Globe in advance. Additional rental charges will apply, and the rates may change depending on the extension period.

Our standard mileage limits are:

• Daily: 250 km
• Weekly: 1,200 km
• Monthly: 4,000 km

Mileage limits may vary depending on your rental agreement with GCR Globe. Additional kilometre charges depend on the vehicle category and are clearly stated in each vehicle’s details.

Yes. Additional mileage charges apply if you exceed the agreed mileage limit. The excess mileage rate per kilometer depends on the vehicle category and is clearly stated in the vehicle details.

You must provide all required information and documents accurately and completely. We will always advise you on the best available solution based on your circumstances.

Failing to disclose important information, such as the validity of your driving license or residency status, may result in legal liability and could affect your insurance coverage.

You should share your documents before receiving the vehicle to make us able to create a profile for you in our operation system, and to confirm you documents validity to drive in UAE.